Ordering & Payments

We work to provide an easy and hassle-free shopping experience, so you can purchase directly on our website. If you would like to order with a member of our team, please call our customer service professionals at 1-800-276-8540. Our team is available to assist you Monday through Friday from 8am to 5pm (MST).

American Express, Visa, and MasterCard credit cards are accepted. In addition, we accept the following online payment methods: Apple Pay, Google Pay, PayPal, Shop Pay and Venmo.

CommerciaLight Distributors is committed to ensuring our customers' security. Personal information, credit card and order data are encrypted and secured with Level 1 PCI compliance and use 256-bit SSL certificates to keep order details secure. If preferred, personal information can also be submitted over the phone for order placement with one of our customer service professionals at 1-800-276-8540.

If you would like to set-up a commercial account, you will need to contact our customer service professionals at CS@CommerciaLight.com or call 1-800-276-8540 . They will send you a Credit Application and provide further information on setting up a commercial account.

We charge state sales tax on all orders that are not eligible for tax exemption. You can submit a tax-exempt order, but to do that, we will need a valid Sales and Use Tax Exemption Certificate. Please email your certificate to CS@CommerciaLight.com . You may also Fax it to 1-970-454-6823 .

Once your tax exemption certificate has been reviewed and approved, we will remove the sales tax from your invoice total. Upon completion, your order will be charged and shipped. If you still have questions, please contact our customer service professionals by emailing CS@CommerciaLight.com.

If you need to cancel your order, please contact our customer service professionals at our toll free number: 1-800-276-8540. For some orders that have already shipped, it may, unfortunately, be too late to cancel an order.

Shipping Delivery & Returns

If you would like to place an expedited order, please call our customer service professionals at our toll free number: 1-800-276-8540

We offer free shipping on all orders $500 or more. If an order is less than $500, shipping charges are based on the shipping rates of the service level selected.

Yes, you may use your own UPS or Fedex account.  Please contact our customer service professionals at 1-800-276-8540 to place the order and inform them that you would like to use your own shipping account for your order.

Once your order ships, you will receive an email with your shipping confirmation and tracking information. You can also check the status of your order by emailing CS@CommerciaLight.com or by calling our customer service professionals at our toll free number at 1-800-276-8540.

In-stock Orders typically are delivered in 5 to 7 business days. For urgent orders, please contact  us by emailing CS@CommerciaLight.com or by calling our customer service professionals at 1-800-276-8540 to confirm product availability and expedited shipping options available. Orders over 300 pounds will be shipped common carrier and must be unloaded by the customer.

CommerciaLight Distributors takes great pride in the precautions taken by our professional shipping team to ship products safely. If a rare occurrence of loss or damage has occurred, please contact us by emailing CS@CommerciaLight.com and one of our customer service professionals will be available to assist with a timely resolution.

CommerciaLight Distributors has a 30-Day Return Policy and you may request to return the merchandise for a refund within 30 days of the invoice date. You can download our Return Merchandise Authorization (RMA) Form from our site or request our RMA Form by contacting our customer service professionals via email at CS@CommerciaLight.com. Returns may be subject to a restock fee. For detailed information on our return policies please see our Refund Policy.

CommerciaLight Distributors strives to offer quality products to our customers. If you have received a defective product, it is important to immediately submit a Return Merchandise Authorization (RMA) Form to us at CS@CommerciaLight.com  or by calling 1-800-276-8540.  Our team will work with you to promptly resolve any issue. If your product is defective, we will send a return label to return the product so we can determine what went wrong.